At Pull Kings, we stand behind the quality of our products. All of our outdoor grills, kitchen ovens, accessories, grill covers, and more are 100% authenticated and covered by a 2-year manufacturer warranty.

We want your shopping experience with us to be smooth, transparent, and hassle-free, which is why we’ve outlined our full process for returns, refunds, and warranty claims below.

1. Eligibility for Returns & Refunds

You may request a return or refund if:

  • Your order was delivered within the last 30 days.
  • The product is unused, in its original condition, and in its original packaging.
  • You have proof of purchase (order confirmation email or invoice).

We do not accept returns if:

  • The product has been used, damaged, or altered.
  • The original packaging is missing or significantly damaged.
  • The return request is made after 30 days from the delivery date (except warranty claims).

2. Return Process – Step-by-Step

Step 1 – Contact Us

  • Email our support team at Support@Pullkings.shop or use our live chat on the website.
  • Provide your order number, reason for return, and clear photos of the product (and packaging if damaged).

Step 2 – Return Authorization

  • If eligible, we will issue you a Return Authorization Number (RAN) and provide the return address.
  • Returns sent without authorization may be refused.

Step 3 – Packaging Your Return

  • Carefully pack the product in its original box, including all manuals, accessories, and protective packaging.
  • Attach the return label provided by our team.

Step 4 – Shipping Your Return

  • Ship your return via a trackable courier service to avoid loss in transit.
  • Unless the return is due to a defect, damage, or our error, return shipping costs are the customer’s responsibility.

Step 5 – Inspection & Approval

  • Once we receive your item, our quality control team will inspect it.
  • We will notify you via email whether your return has been approved or denied.

3. Refund Timeline

  • Approved refunds will be processed within 3-5 business days after inspection.
  • Refunds will be credited to your original payment method.
  • If the return is due to a change of mind or ordering the wrong item, original shipping fees will not be refunded.

4. 2-Year Manufacturer Warranty

We are proud to offer a 2-year manufacturer warranty on all products we sell. This warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Faults occurring under normal household use.

Warranty does not cover:

  • Damage caused by misuse, neglect, or improper installation.
  • Normal wear and tear.
  • Accidental damage (including fire, weather, or impact damage not covered by the manufacturer).

How to claim your warranty:

  1. Contact us at Support@Pullkings.shop or via live chat with proof of purchase.
  2. Provide detailed photos/videos of the defect.
  3. If approved, we will arrange repair, replacement, or refund in accordance with the manufacturer’s policy.

5. 100% Product Authentication Guarantee

All products sold at Pull Kings are 100% genuine and sourced from trusted, authorized manufacturers.
If you believe you have received a counterfeit product (which is extremely unlikely), we will:

  • Fully investigate the claim.
  • Provide a full refund or replacement if confirmed.

Return Address:
Pull Kings – Returns Department
Unit 7, Woodside Way
Springvale Industrial Estate
Cwmbran, Torfaen, NP44 5BR
United Kingdom

Support Email: Support@Pullkings.shop
Live Chat: Available on our website Pullkings.shop